Ordering

Select your size and any options on the product page.

Click Add to cart, then Checkout.

Enter our contact and delivery details. 

Choose your shipping option and payment method.

You will receive an order confirmation email after payment is successful.

Sizing

Check the Size Guide on the product page before ordering.

Each product page includes fit notes to help you choose the right size.

If you are between sizes, choose [size up or size down] depending on how you want the fit to feel.

Need help. Email [support@yourbrand.co.nz] with your height, weight, usual size, and how you want the fit.

Product availability and drops

Our releases may be limited. Once an item sells out, it may not restock.
For drop updates and restocks, sign up to our email list or follow [Instagram handle].

Shipping New Zealand

Orders are dispatched within [X] business days.

Delivery timeframes are estimates and depend on the courier and your location.

You will receive a tracking link by email once your order has been dispatched.

International shipping

If you offer international shipping.

Shipping rates and delivery estimates are shown at checkout.

Duties and taxes may apply in your country and are the customer’s responsibility.

Order tracking

Tracking details are emailed once your order ships. Tracking can take up to 24 hours to update after dispatch.

Changes and cancellations

If you need to change your order, contact us as soon as possible at [support@yourbrand.co.nz].
If your order has already been packed or dispatched, changes may not be possible.

Returns and exchanges

Returns and exchanges are covered by our Returns Policy.
New Zealand consumer rights still apply for faulty products.

Payments and currency

Prices are displayed in NZD unless stated otherwise.

Payment methods available are shown at checkout.

If GST applies, state one of these.
 Option A. Prices include GST.
 Option B. GST is added at checkout.

Contact

Email [support@yourbrand.co.nz] for help with sizing, orders, or shipping.