Terms of Service

Last updated: [DD Month YYYY]
These Terms of Service apply to purchases and use of this website operated by [Your Brand Legal Name] trading as [Brand Name]. By using this website or placing an order, you agree to these terms.

1. About us

Business name: [Brand Name]
Legal name: [Your Brand Legal Name]
Email: [support@yourbrand.co.nz]
Address: [Physical or postal address]
NZBN: [Your NZBN if you have one]

2. Using this website

You agree not to use this website in any way that is unlawful, misleading, or harmful. You agree not to attempt to interfere with the website’s security or operation.

We may update, change, or discontinue any part of the website at any time.

3. Products and availability

All products are subject to availability. We may limit quantities, cancel orders, or discontinue products at any time.

We try to display products accurately, but colours and appearance can vary depending on your device and screen.

4. Pricing and currency

All prices are shown in NZD unless stated otherwise. Prices may change at any time.

If GST applies to your sales, state one of the following.
Option A. Prices include GST.
Option B. Prices exclude GST and GST will be added at checkout.

5. Orders

When you place an order, you are making an offer to buy. We may accept or decline any order at our discretion.

An order is confirmed when you receive an order confirmation email. If you do not receive one, contact us at [support@yourbrand.co.nz].

6. Payments

We accept the payment methods shown at checkout. You authorise us and our payment providers to charge the total order amount, including shipping and any applicable taxes.

7. Shipping and delivery

Dispatch timeframes and shipping options are shown at checkout or on our shipping page. Delivery timeframes are estimates and can vary due to courier delays or events outside our control.

Risk of loss passes to you on delivery to the address provided in your order.

8. Returns, refunds, and New Zealand consumer rights

Change of mind. We do not have to offer refunds or exchanges for change of mind purchases unless we choose to. Check our Returns Policy for what we offer. consumerprotection.govt.nz+1

Faulty products and “not as described.” If a product fails to meet consumer guarantees, you have rights under the Consumer Guarantees Act. This can include a repair, replacement, or refund depending on the situation. consumerprotection.govt.nz+1

This Terms of Service does not limit your rights under the Consumer Guarantees Act or your protections against misleading or deceptive conduct under the Fair Trading Act. consumerprotection.govt.nz+1

9. Promotions and discount codes

Discount codes are valid only under the conditions stated at the time of issue. We may cancel or refuse a discount code if we reasonably believe it is being misused.

10. Intellectual property

All content on this website, including logos, images, videos, product names, and text, is owned by us or licensed to us. You may not copy, reproduce, or use it without our written permission.

11. Privacy

We collect and use personal information in accordance with our Privacy Policy and New Zealand’s Privacy Act 2020 principles. privacy.org.nz+1

12. Accuracy of information

We must not mislead or deceive consumers and must provide accurate information. If you see something that looks incorrect, please contact us. consumerprotection.govt.nz+1

13. Limitation of liability

To the maximum extent permitted by New Zealand law, we are not liable for indirect or consequential loss arising from your use of this website or products.

Nothing in these terms excludes or limits any liability that cannot be excluded under New Zealand law.

14. Governing law

These terms are governed by the laws of New Zealand, and New Zealand courts have non exclusive jurisdiction.

15. Changes to these terms

We may update these terms from time to time by posting the updated version on this page. The “Last updated” date will change when we do.

16. Contact

Questions about these terms. Email [support@yourbrand.co.nz].